Credit card or prepaid card -- Getting a credit card -- Complaint #5099917
Complaint Overview
Complaint ID: 5099917
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-Issue: Card opened as result of identity theft or fraud
State: Delaware
ZIP Code: 19810
Date Received: 2022-01-11T12:00:00-05:00
Date Sent to Company: 2022-01-11T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
In a letter from Wells Fargo Bank dated XX/XX/XXXX I was informed that there was an attempt to open an account in my name on XX/XX/XXXX. XX/XX/XXXX : I visited the Wells Fargo branch on XXXX XXXX. in XXXX DE and was informed by XXXX XXXX XXXX XXXX that the branch could not help me and told me to call online fraud. I filed an identity theft report with the XXXX XXXX XXXX DE Police Department. XX/XX/XXXX : I contacted XXXX at Wells Fargo Online Fraud, reported the fraud, was given a case number, told what steps I needed to take and was told I would be notified of the outcome within 30 days. XX/XX/XXXX : I received a letter dated XX/XX/XXXX from XXXX XXXX of Wells Fargo Loss and Recovery Operations, Identity Theft Assistance Team. It detailed all the information required from me to receive the information that was fraudulently used on the application in my name. XX/XX/XXXX : I sent certified mail containing all the information requested to Wells Fargo. They received it, signed for it but neglected to date it. I have since made numerous calls. Spent hours on hold having to hang up with no answers or satisfaction. XX/XX/XXXX : I was on hold for 1'50 '' and once connected to the wrong department. XX/XX/XXXX : Today, as I fill in this form I'm on the phone with Wells Fargo. It's been an hour and forty - five minutes now and I've been connected to four different representatives, am presently on still hold. I was promised the personal information that was used to apply for the account in my name within 30 days. It's been 3 months and no information received. Wells Fargo XXXX XXXX : XXXX CCM Number : XXXX
Frequently Asked Questions
What is Complaint #5099917 about?
Complaint #5099917 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Getting a credit card. It was received by the CFPB on 2022-01-11T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.