Credit reporting, credit repair services, or other personal consumer reports -- Problem with fraud alerts or security freezes -- Complaint #5093724
Complaint Overview
Complaint ID: 5093724
Company: Equifax, INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with fraud alerts or security freezes
State: Nevada
ZIP Code: 89134
Date Received: 2022-01-10T12:00:00-05:00
Date Sent to Company: 2022-01-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
When I attempted to unfreeze my account at Equifax, I got a message that I had to call them. When I called them on XX/XX/2022 at XXXX I was asked identity questions which I answered to the best of my memory. This information was not good enough where by the person at Equifax sent me a text message to obtain my drivers license and my picture. The text was not working whereby he sent the text to me again. Again it failed to work and then I was informed that, I order to get my credit unfrozen, I needed to send them a letter stating what I needed along with a picture and a copy of my social security card. I asked to speak to a supervisor who actually sounded just like the person who was attempting to help me. While I appreciate the company safe guarding my information, I have had no problem with XXXX or XXXX unfreezing my account on XX/XX/2022. I have and continue to have difficulties with this company Equifax.
Frequently Asked Questions
What is Complaint #5093724 about?
Complaint #5093724 was filed against Equifax, INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with fraud alerts or security freezes. It was received by the CFPB on 2022-01-10T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.