Mortgage -- Closing on a mortgage -- Complaint #5091143
Complaint Overview
Complaint ID: 5091143
Company: Mr. Cooper Group INC.
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Closing on a mortgage
State: New Jersey
ZIP Code: 08854
Date Received: 2022-01-10T12:00:00-05:00
Date Sent to Company: 2022-01-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
on XX/XX/XXXX Mr Cooper the loan servicing company and XXXX holder for my house discharged the mortgage. They mailed and emailed me a statement showing that the remaining balance was discharged. Their statement was confusing to say the least. on the top right corner they have a date of XX/XX/XXXX of a payment of {$100000.00}, within that same page in the center that amount of {$100000.00} states that it was discharged. When i call to get a better explanation they said that its not discharged and they are no longer servicing the loan which makes no sense. I have called over 8 times and spoken to multiple agents and neither seem to help or be able to tell me when the discharge of mortgage will be sent. each agent said to me that XXXX XXXX is now handling the loan. When i call XXXX XXXX they state that they are not handling the loan and sent it back to mr cooper. I then ask them to provide me a copy of the discharge of mortgage and its been over 60 days pushing 90 days with no letter/copy of the discharge whether its satisfied or not. If they discharged it as they stated to me over the phone and by the statement they provided to me, why have they not sent the discharge to XXXX XXXX office to be recorded. Due to this I am not able to do anything with my house. This unlawful XXXX is still recorded against my house.
Frequently Asked Questions
What is Complaint #5091143 about?
Complaint #5091143 was filed against Mr. Cooper Group INC. regarding Mortgage specifically about Closing on a mortgage. It was received by the CFPB on 2022-01-10T12:00:00-05:00.
How did Mr. Cooper Group INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Mr. Cooper Group INC.?
Yes, visit the Mr. Cooper Group INC. company profile at readthecomplaint.com/company/mr-cooper-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.