Credit card or prepaid card -- Problem when making payments -- Complaint #5087495
Complaint Overview
Complaint ID: 5087495
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: California
ZIP Code: 95124
Date Received: 2022-01-09T12:00:00-05:00
Date Sent to Company: 2022-01-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Hi, I have recently starting having this problem about a month ago. I enter my userid and password and I'm passed to a link that says " We've detected a problem while logging in ''. I am then prompted to select receiving a special code to let me login. I selected a phone call which happen correctly and successfully. This is a pain in my back side. I just got off the phone with CapitalOne 's customer support people. I asked them why I was being required to do their 2 step verification process CONSTANTLY. They said they couldn't help me. I asked for a supervisor and got the same answer. Clearly there is something wrong or broken with this process ( me or their web site ) but was told that there was NO ONE WHO COULD HELP ME and that their site is functioning properly and that, basically, I was stuck. This answer is unacceptable to me but I could NOT find someone who could help me. Can you get their attention on my behalf please? XXXX ...
Frequently Asked Questions
What is Complaint #5087495 about?
Complaint #5087495 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2022-01-09T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.