Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5087388
Complaint Overview
Complaint ID: 5087388
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: South Carolina
ZIP Code: 29212
Date Received: 2022-01-09T12:00:00-05:00
Date Sent to Company: 2022-01-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, A text message was sent to me from XXXX stating, " Wells Fargo Fraud Alert- Did you attempt a XXXX XXXX for the amount of XXXX. Reply yes or no. '' I replied no and then a woman called me from XXXX. My caller ID listed the number as Wells Fargo. She identified herself as a Wells Fargo member and said my account was attempting to be hacked. She got me to give her my account information and transfer XXXX to " myself '' using XXXX thru my banking up. I have never used the XXXX app but she talked me thru how to use it thru my Wells Fargo app. I was hesitant at first but she convinced me it was completely safe and necessary in order to not have my account hacked. She then hung up and I called the number back. It went straight to Wells Fargo and I talked to someone and they informed me that I was scammed out of XXXX. I filed a fraud report with Wells Fargo within XXXX minutes of the transfer but they have since denied my claim. The same women called me the next day to try and get more money out of my account. I hung up on her the 2nd time.
Frequently Asked Questions
What is Complaint #5087388 about?
Complaint #5087388 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-01-09T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.