Vehicle loan or lease -- Managing the loan or lease -- Complaint #5085395
Complaint Overview
Complaint ID: 5085395
Company: Capital One Financial Corporation
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Billing problem
State: California
ZIP Code: XXXXX
Date Received: 2022-01-08T12:00:00-05:00
Date Sent to Company: 2022-01-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I purchased a used car and financed {$29000.00} with Capitol One Auto Loans. I signed up online for automatic payments and chose the " weekly payments '' option offered by Capitol One. The first payment as made automatically on XX/XX/XXXX, second payment on XX/XX/XXXX but then I was charged a late fee on XX/XX/XXXX. On XX/XX/XXXX I received a call from Capitol One saying I was delinquent, I was able to get them to agree that I wasn't delinquent. As of XX/XX/XXXX my account still shows I'm delinquent and that I've been assessed a late fee. I called Capitol One today, XX/XX/XXXX, they wanted to grant me a one time late fee forgiveness but I should never have been charged a late fee in the first place. I refused the offer and got them to agree that I shouldn't have been charged a fee in the first place. They claim that they will correct my account once the claim is reviewed by another department. I'm filing this complaint because this should never have happened in the first place and if I hadn't been vigilant about checking my account I could have paid several incorrect fees and possible damaged my credit. To me this seems to be a trap set up by Capitol One to get consumers to pay fees that never should have been charged in the first place, if it happened to me it must be a common occurrence.
Frequently Asked Questions
What is Complaint #5085395 about?
Complaint #5085395 was filed against Capital One Financial Corporation regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2022-01-08T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.