Mortgage -- Trouble during payment process -- Complaint #5084384
Complaint Overview
Complaint ID: 5084384
Company: Specialized Loan Servicing Holdings LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: California
ZIP Code: 949XX
Date Received: 2022-01-07T12:00:00-05:00
Date Sent to Company: 2022-01-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have made additional payments to the principal amount and the Specialized Loan Servicing, based in Colorado, is refusing to apply the additional payments correctly. I have faxed my bank statements as required by SLS, but they have not only refused to correct the principal balance, but have not applied {$5000.00} in payments to the loan. Specialized Loan Servicing also will not send a payment history and the website for SLS does not allow the payment history to be printed from the website. My loan readjusts to a new interest rate in XXXX so it is critical that the loan principal balance be accurate prior to the interest rate adjustment so the new payment can be calculated correctly. Please help!
Frequently Asked Questions
What is Complaint #5084384 about?
Complaint #5084384 was filed against Specialized Loan Servicing Holdings LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-01-07T12:00:00-05:00.
How did Specialized Loan Servicing Holdings LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Specialized Loan Servicing Holdings LLC?
Yes, visit the Specialized Loan Servicing Holdings LLC company profile at readthecomplaint.com/company/specialized-loan-servicing-holdings-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.