Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5084168
Complaint Overview
Complaint ID: 5084168
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: North Carolina
ZIP Code: XXXXX
Date Received: 2022-01-07T12:00:00-05:00
Date Sent to Company: 2022-01-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
One XX/XX/XXXX, I was contacted via phone from Wells Fargo Fraud toll free number. ( I called this number from another phone to verify that the number was legitimate ). I was asked if I transferred {$3000.00} to a XXXX XXXX in XXXX, Fl using XXXX? I told them no. I had used XXXX early for two transactions and thought that was where the breech took place. I was advised in order to get the funds back to my account, I would have to XXXX the money back to myself in two {$1500.00} increments. I did as I was told. They told me they would contact me again on XX/XX/XXXX @ XXXX pm which they did. They then advised that I would have to XXXX another {$500.00} to myself and this is when I realized something wasnt legitimate. After filing a claim with Wells Fargo, they stated that they would investigate. After 9 days, Wells Fargo advised that per XXXX the money was non-returnable. I then filed another complaint with Wells Fargo directly. They have not returned the money and I am unable to get any answers. I have read several articles and under Regulation E it appears that it should be covered. Wells Fargo is stating that XXXX is a third party and my money is not insured. XXXX is an app that Wells Fargo has endorsed. I have no money at this point to pay my bills, and unable to pay for my XXXX medication. I have seen where this same issue happens and was investigated by a XXXX news station and the money was returned. I dont have much, but {$3000.00} was all I had. Could you please help?
Frequently Asked Questions
What is Complaint #5084168 about?
Complaint #5084168 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-01-07T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.