Credit reporting, credit repair services, or other personal consumer reports -- Credit monitoring or identity theft protection services -- Complaint #5083831
Complaint Overview
Complaint ID: 5083831
Company: Transunion Intermediate Holdings, INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Credit monitoring or identity theft protection services
Sub-Issue: Billing dispute for services
State: Pennsylvania
ZIP Code: 190XX
Date Received: 2022-01-07T12:00:00-05:00
Date Sent to Company: 2022-01-07T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
In XX/XX/2021 TransUnion began applying monthly charges to my XXXX credit card in the amount of {$26.00} for items that I had not authorized. I made the discovery sometime in XXXX and I contacted TransUnion to find out what the charge ( s ) were about. I was told then that these charges would no longer be placed on my XXXX credit card. TransUnion did not identify the items or the merchant ( s ) providing a service for which I was being billed. When I reviewed my XXXX credit card bill I noted that there was no charge in XXXX and I thought that this would be the end of such billing. I also expected to receive a credit from TransUnion to my credit card. Unfortunately, not only did I not received a credit for these unauthorized purchases ; I discovered the continued billing in the amount of {$26.00} through XXXX until XXXX. When I called TransUnion, I spoke to representative XXXX who suggested that I ordered a credit monitoring and that it would be canceled in XXXX. This did not happen either. At this point I reached out to XXXX XXXX Services for their assistance. I informed them that I never authorized the purchase of any items nor did I request any " credit monitoring '' from TransUnion and I would appreciate their investigating this matter. I believe file # XXXX will support my efforts to get to the bottom of these charges. I was told that I would be credited on my card for the outstanding charges from TransUnion until these disputes were resolved. At that point, it was suggested that their was possibly a subscription that I ordered. Again, I know of authorizing no such items.. By XX/XX/2021 the disputed transactions were settled in the favor of TransUnion amounting to {$180.00} plus interests. In addition, when I received the statements from XXXX XXXX regarding these disputes my husband 's name appeared as the recipient. He, too has no knowledge of receipt of any merchandise from TransUnion. Thank you!
Frequently Asked Questions
What is Complaint #5083831 about?
Complaint #5083831 was filed against Transunion Intermediate Holdings, INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Credit monitoring or identity theft protection services. It was received by the CFPB on 2022-01-07T12:00:00-05:00.
How did Transunion Intermediate Holdings, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Transunion Intermediate Holdings, INC.?
Yes, visit the Transunion Intermediate Holdings, INC. company profile at readthecomplaint.com/company/transunion-intermediate-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.