Checking or savings account -- Managing an account -- Complaint #5081072
Complaint Overview
Complaint ID: 5081072
Company: Atlantic Union Bankshares, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Virginia
ZIP Code: 23231
Date Received: 2022-01-06T12:00:00-05:00
Date Sent to Company: 2022-01-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I've been banking with Atlantic union bank for several years and didn't think that they would not have my back. I filed a fraudulent claim XX/XX/XXXX for a deposit that was sent for a home that I never received for {$1000.00}. I even filed a police report to try to get some explanation. The bank simply denied it less than a week indicating " no error occurred '' and I'm baffled. I contacted the bank and the same explanation abt " not having a recourse '' for this claim. How do I know my money is safe in a bank when they don't help me in my time of need?
Frequently Asked Questions
What is Complaint #5081072 about?
Complaint #5081072 was filed against Atlantic Union Bankshares, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-01-06T12:00:00-05:00.
How did Atlantic Union Bankshares, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Atlantic Union Bankshares, INC.?
Yes, visit the Atlantic Union Bankshares, INC. company profile at readthecomplaint.com/company/atlantic-union-bankshares-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.