Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #5076919
Complaint Overview
Complaint ID: 5076919
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Texas
ZIP Code: 761XX
Date Received: 2022-01-05T12:00:00-05:00
Date Sent to Company: 2022-01-05T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX XXXX 2021, I received an auto text alert on my phone that asked me to authorize a XXXX transfer to a persons account that I did not recognize/initiate myself. I responded NO to the text, and immediately received a call on my phone that read as " WELLS FARGO '' on the caller ID ( whom I utilize as my bank ). I answered and spoke with someone who identified themselves as being from the Fraud Department & inquired about the transaction which I perceived as the routine procedure to prevent fraudulent events. I later found out that this person I was speaking to was the scammer themselves & only impersonating someone from my actual Wells Fargo Bank to get my account information/2-step verification details in order to complete the transaction. In doing so, they authorized the transfer and I lost {$4000.00} dollars from my savings account. It has now been over a month of explaining this situation to Wells Fargo yet they continue to refuse to refund my money despite being tricked into doing so at no fault of my own. I did not authorize the payment & have documentation to prove this ( see attached files ). Only when I was deceived into believing I was speaking with representatives from my own bank did I divulge personal account information. This does not constitute personal authorization as they claim on my part, due to the fact that I was fraudulently induced to believe I was working with a trusted source from my own bank. Yet they continue to deny my claim. The scammers fraudulently impersonated both my bank ( Wells Fargo ) & myself by commandeering my account to authorize a transaction I did not consent to. I am asking Wells Fargo to refund the {$4000.00} unlawfully taken from me per my right as a Well Fargo Bank customer & XXXX XXXX protected by Regulation E of the Federal Electronic Funds Transfer Act.
Frequently Asked Questions
What is Complaint #5076919 about?
Complaint #5076919 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2022-01-05T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.