Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5076876
Complaint Overview
Complaint ID: 5076876
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: New York
ZIP Code: 115XX
Date Received: 2022-01-05T12:00:00-05:00
Date Sent to Company: 2022-01-05T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have been disputing with Capital One & XXXX for weeks on a rental car that I paid up front on and never pick up because they would not take my insurance ( and they wanted to charge an additional {$1200.00}, XXXX rental car ) but either company will not refund me in the amount of {$1300.00}. I picked up another car through XXXX rental car the same day all this took place with XXXX in the amount of {$1400.00} and they took my insurance no problem. It was around the holidays and I just wanted my money back ( {$1300.00} ) and would still like it back as I never picked up the car through XXXX to begin with. I have exhausted all my options. Ive spoke to different managers between both of the companies multiple times and nobody seems of help. *Capital One stated if I sent them proof that XXXX stated they would give me a refund with a fee they would be able to help me which I did and included now and they still told me they couldn't help me.
Frequently Asked Questions
What is Complaint #5076876 about?
Complaint #5076876 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-01-05T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.