Checking or savings account -- Closing an account -- Complaint #5071544
Complaint Overview
Complaint ID: 5071544
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: Georgia
ZIP Code: 30043
Date Received: 2022-01-04T12:00:00-05:00
Date Sent to Company: 2022-01-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am hired as Jr. Payment Assistant by the company XXXX XXXX XXXX XXXX XXXX in Florida XXXX XXXX XXXX XXXX XXXX XXXX XXXX Document Number : XXXX, FEI/EIN Number ). My direct Manager 's name is XXXX. My daily task is or are : once the company deposed money or transferred money to my Wellsfargo account, I do have right to the gas and 4 % as commission for all transactions. I have to depose the money to a different location of the Bitcoin machine. Once the client 's money is deposed, I have to take a screenshot or receipt and send it to my manager. On XX/XX/2022, in the morning around XXXX am, I received an email from Wellsfargo informing me that my account is closed due to XXXX or more unauthorized transactions from my employer. On XX/XX/2022, I didn't have anymore a dollars for my company in my bank because I sent out all money for the company 's clients. However, I still have my own money ( {$2300.00} ) which Wellsfargo blocks. The money is my account is my money to pay my rent, utility bills and expenses for my children including my XXXX daughter. I went to the bank branch at XXXX close to the mall of Georgia, and the bank refused to open my account. My rent is due today including my car loan and other bills. Due to the Wellsfargo action, I will not be capable of providing financial assistance to my family, buying food, pay my bills, also, my landlord will not renew my lease which ends next month due to the unpaid rent. I have emailed all documents I do have to the bank to prove that the company i real and also I am working for the company, but wellsfargo still bocking my bank account causing me and my family emotional distress and risk to file bankruptcy. By filing this complaint, I really want your assistance regarding this issue. Please, help! XXXX XXXX XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #5071544 about?
Complaint #5071544 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2022-01-04T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.