Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #5065711
Complaint Overview
Complaint ID: 5065711
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: New Mexico
ZIP Code: 88011
Date Received: 2022-01-03T12:00:00-05:00
Date Sent to Company: 2022-01-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This is the classic XXXX fraud that is happening everywhere. On Sunday afternoon, XX/XX/XXXX, I received a text using the Wells Fargo logo, stating that {$3500.00} dollars was authorized to be sent and asked if I recognized it. I texted no. After a few minutes, I received a phone call from the exact Wells Fargo number that is on the back of my Wells Fargo debit card. The person stated that my XXXX had been hacked and that I needed to send money to myself to stop the process. I followed his instructions and sent XXXX dollars to my XXXX XXXX XXXX XXXX email address ( XXXX ). I received notice in my XXXX email that I had received money. Then the person asked for other info, and I suspected fraud, so I hung up. I immediately called Wells Fargo and detailed the problem. They said they would investigate and that someone would call me on Monday. Nobody called ; after XXXX weeks, I called Wells Fargo and complained, and again, they promised me somebody would call ; nobody called. But I received an email, so I sent an email to the customer service rep, but no response. A few days later, I received notice that the case was close, for I had authorized the payment, so Wells Fargo could do nothing. I then notified Wells Fargo by telephone that they were violating a Federal Order, listed at https : //www.consumerfinance.gov/compliance/compliance-resources/deposit-accounts-resources/electronic-fund-transfers/electronic-fund-transfers-faqs/ I have still heard nothing. I lost XXXX dollars using the XXXX app that is part of the Wells Fargo phone app. I did not authorize these funds, and Wells Fargo is violating the Federal orders by not responding and not reimbursing me the money.
Frequently Asked Questions
What is Complaint #5065711 about?
Complaint #5065711 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2022-01-03T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.