Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5063877
Complaint Overview
Complaint ID: 5063877
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Oregon
ZIP Code: 97206
Date Received: 2022-01-02T12:00:00-05:00
Date Sent to Company: 2022-01-02T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have attached a full written statement of events with this submission. I was a victim of bank fraud on XX/XX/2021. I was contacted by text message about potential fraud and then received a call from the official Wells Fargo phone number. The impersonator on the phone already knew my name, phone number and that I was a Wells Fargo customer, and possibly more Information. I never once at any time gave this person any Information, including codes etc. They walked me through sending money to myself through the XXXX portion of Wells Fargo 's website. I used my own name and phone number which they were somehow able to divert the funds to a XXXXXXXX XXXX account ending in XXXX. When they hung up and I realized what had occurred, I IMMEDIATELY disputed the transaction and contacted Wells Fargo. After almost a week of talking to various people on the phone and bankers in person, and having to reopen and escalate the case, I have not once received any correspondence with Wells Fargo, though they have attempted to deny liability described to me through a banker. Again, I never once shared any information with the fraudster, and they already had my name and phone number which they used to divert the funds.
Frequently Asked Questions
What is Complaint #5063877 about?
Complaint #5063877 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-01-02T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.