Credit card or prepaid card -- Problem when making payments -- Complaint #5062478
Complaint Overview
Complaint ID: 5062478
Company: American Express Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: You never received your bill or did not know a payment was due
State: Missouri
ZIP Code: 64052
Date Received: 2022-01-02T12:00:00-05:00
Date Sent to Company: 2022-01-02T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
i call them and ask to stop calling me and the agent i talked to said oh you want me to stop calling you i said yes im having problems when i get my check i will pay and they keep calling i should not have to ask them more then once
Frequently Asked Questions
What is Complaint #5062478 about?
Complaint #5062478 was filed against American Express Company regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2022-01-02T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.