Mortgage -- Struggling to pay mortgage -- Complaint #5061948
Complaint Overview
Complaint ID: 5061948
Company: Mr. Cooper Group INC.
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Struggling to pay mortgage
State: New Jersey
ZIP Code: 08753
Date Received: 2022-01-02T12:00:00-05:00
Date Sent to Company: 2022-01-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
After the forbearance Mr.Cooper worked with me and started a loan modification. All the papers were signed and notarized. 3 weeks ago I was made aware that it was approved but I. Had to pay {$1300.00} for it to be approved which was never stated in the paperwork. Now I was told if I didnt pay the modification would be denied and as of today Im still paying the original amount and being charged late fees from the forbearance. They are harassing me and stated they will have to proceed with the foreclosure process. Forbearance ended on XX/XX/21. The bill I received was on XX/XX/21. I signed the loan modification a week before XXXX and they are telling me foreclosure is the only way to bring the loan current. I have the documents stating the loan mod was approved
Frequently Asked Questions
What is Complaint #5061948 about?
Complaint #5061948 was filed against Mr. Cooper Group INC. regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2022-01-02T12:00:00-05:00.
How did Mr. Cooper Group INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Mr. Cooper Group INC.?
Yes, visit the Mr. Cooper Group INC. company profile at readthecomplaint.com/company/mr-cooper-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.