Checking or savings account -- Closing an account -- Complaint #5060576
Complaint Overview
Complaint ID: 5060576
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Can't close your account
State: Massachusetts
ZIP Code: 021XX
Date Received: 2022-01-02T12:00:00-05:00
Date Sent to Company: 2022-01-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Capital One refuses to honor my request to close a checking account. On XX/XX/XXXX I mailed Capital One a signed letter via USPS First Class Mail requesting a closure of my account. A copy of the letter text is accompanying this complaint for reference. As of today, XX/XX/XXXX my account is still open.
Frequently Asked Questions
What is Complaint #5060576 about?
Complaint #5060576 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2022-01-02T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.