Checking or savings account -- Managing an account -- Complaint #5060361
Complaint Overview
Complaint ID: 5060361
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: California
ZIP Code: 90041
Date Received: 2021-12-31T12:00:00-05:00
Date Sent to Company: 2021-12-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
It looks like someone hacked my cellphone and logged into my business bank account and made a direct wire payment of {$24000.00} to three people that I never recognized on XX/XX/2021. I immediately reported to the customer service on same day around XXXX but he told me to leave a message to claim department because the claim department is closed. So I left a message and called early morning in next day and made a claim on XX/XX/2021. I received first responds around XX/XX/XXXX that they denied my claim because my ID and Password were used to make this transaction. I reclaimed again and provided police report and federal Identity Theft report to show my ID and Password got stolen by somehow. However, my claim was denied again in XX/XX/2021. Now, they don't allow me to appeal and forced to close my case. Even though their IP record shows that someone logged in from 4 different states, DC, TX, FL, and WI recently and my contact number was changed to the number that I never used, they still don't take my case as a fraud. Please be advised that the issues described in this complaint will be shared with the financial institution or company in question.
Frequently Asked Questions
What is Complaint #5060361 about?
Complaint #5060361 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-12-31T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.