Checking or savings account -- Opening an account -- Complaint #5059602
Complaint Overview
Complaint ID: 5059602
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Account opened as a result of fraud
State: California
ZIP Code: 93309
Date Received: 2021-12-31T12:00:00-05:00
Date Sent to Company: 2021-12-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I received a statement from Wells Fargo telling me that I have a new account. That was started on XX/XX/XXXX. I called them right away to claim that this is fraud and that I NEVER opened a checking or savings account with Wells Fargo. I asked them to cancel the account. Now I have a letter dated XX/XX/XXXX telling me that they can not close the account due to a bank restriction. It is their bank! What is going on? Are they back to the old tricks of opening accounts for people without permission?
Frequently Asked Questions
What is Complaint #5059602 about?
Complaint #5059602 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2021-12-31T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.