Checking or savings account -- Managing an account -- Complaint #5059180
Complaint Overview
Complaint ID: 5059180
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: Massachusetts
ZIP Code: 019XX
Date Received: 2021-12-31T12:00:00-05:00
Date Sent to Company: 2021-12-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On or about XX/XX/XXXX, I opened a checking account with Capital One in response to a promotion whereby if I had two direct deposits of {$250.00} or more within the first 75 days from opening the account, I would be credited with a bonus of {$150.00} no later than XX/XX/XXXX. I did not get the bonus and called. I was told this was because I had previously had a checking account with Capital One as of XX/XX/XXXX, and was therefore disqualified. I had no recollection of ever having such an account and checked my records. As I recall in XX/XX/XXXX I was looking for a new checking account to deposit checks by mail since my local banks were closed to walk in customers. I was only interested in checking accounts that provided postage paid pre-addressed envelopes since I do not like paying postage for deposits by mail. I reviewed a number of offers and called Capital One and asked specifically if Capital One provided postage prepaid self-addressed envelopes for deposits by mail. I was told that they did and opened an account. Shortly thereafter I was still reviewing new checking accounts online and saw that Capital One did not offer those postage prepaid envelopes. I therefore called Capital One and they confirmed they did not offer such envelopes. I told them to close the account since I had been misled. I never made deposits to the Capital One checking account, nor ordered checks, nor did any transactions. I hardly think this qualifies as having a Capital One account especially since the opening was procured by fraud. That is, I would never have opened the account had I known they did not offer postage prepaid envelopes. Regarding the bonus offer for {$150.00}, I came to Capital One in good faith and fulfilled the requirements and should be rewarded with the {$150.00}. I have been a satisfied customer until they reneged on the offer.
Frequently Asked Questions
What is Complaint #5059180 about?
Complaint #5059180 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-12-31T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.