Checking or savings account -- Managing an account -- Complaint #5058661
Complaint Overview
Complaint ID: 5058661
Company: Huntington National Bank, The
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Ohio
ZIP Code: 44004
Date Received: 2021-12-30T12:00:00-05:00
Date Sent to Company: 2021-12-30T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2021. My XXXX account was hacked the person changed my password and email and I no longer had access to my account they were posing as me posting scams that they were giving money away for XXXX. I XXXX the phone number for XXXX help I called the number and thought I was speaking with XXXX they had me install an app called XXXX on my phone and home computer they said they had to secure my account because I had purchased items on marketplace so they said I had to log in my bank account and they XXXX money out of my account. XXXX XXXX XXXX XXXX and took out a standby loan for XXXX. They said they would call the next day with my new password for XXXX when I realized what had happened I called the bank. I filed a police report. And these people sent text messages posing as they were XXXX saying kindly call them if I wanted my XXXX back I have the text messages. I dont know what more they would need. As these people clearly stated they took my money. I am a single mother and live by a budget that was all my money I dont have rent money now and I dont know what Im going to do. I have never XXXX any large amounts of money ever .I have been a Huntington customer for quite sometime they can see my account and transactions.
Frequently Asked Questions
What is Complaint #5058661 about?
Complaint #5058661 was filed against Huntington National Bank, The regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-12-30T12:00:00-05:00.
How did Huntington National Bank, The respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Huntington National Bank, The?
Yes, visit the Huntington National Bank, The company profile at readthecomplaint.com/company/huntington-national-bank-the to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.