Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #5056832
Complaint Overview
Complaint ID: 5056832
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Nevada
ZIP Code: 89030
Date Received: 2021-12-30T12:00:00-05:00
Date Sent to Company: 2021-12-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
ON MONDAY XX/XX/2021 I RECEIVED A NOTIFICATION ON MY BANKING APP, SAYING MY PASSWORD HAS BEEN CHANGED, SO I CLICKED ON IT BECAUSE I'VE NEVER CHANGED MY PASSWORD THAT DAY, BUT IT DIDN'T LET ME LOG IN, BECAUSE THE PASSWORD WAS WRONG, SO I CALLED THE BANK RIGHT AWAY TO FILE A COMPLAINT, BUT FIRST I CHECKED MY BALANCE THROUGH THE PHONE AND IT WAS XXXX DOLLARS, WHICH WAS NOT RIGHT, I WAS MISSING XXXX DOLLARS, SO THEY FILE A FRAUD REPORT AND EVERYTHING, THEY SAID THEY WERE GOING TO INVESTIGATE THE FRAUD, THEN NEVER HEARD BACK FROM THEM, I CALLED ON THE XXXX OF THE SAME MONTH, JUST TO FIND OUT THEY ALREADY CLOSED MY CASE AND NOT GOING TO GIVE ME MY MONEY BACK, ACCORDING TO THEM BECAUSE I SHARED MY PERSONAL INFORMATION AND THE SCAM IS MY FAULT, WHICH IS NOT TRUE, SO I TOLD THEM I WOULD LIKE TO RE OPEN THE CASE BECAUSE I DONT THINK IS FAIR THEY JUST TAKE MY MONEY LIKE THAT, BUT THEY SAID ITS CLOSED AND I CAN'T DO ANYTHING ELSE. MY BANK IS WELLS FARGO.
Frequently Asked Questions
What is Complaint #5056832 about?
Complaint #5056832 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2021-12-30T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.