Credit card or prepaid card -- Fees or interest -- Complaint #5054415
Complaint Overview
Complaint ID: 5054415
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: Florida
ZIP Code: 34990
Date Received: 2021-12-29T12:00:00-05:00
Date Sent to Company: 2021-12-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
credit cad was on auto pay for $ 100.pe month. the company raised the minimum to {$100.00}. they received {$100.00} before due date charged {$40.00} late fee for XXXX bill I don't pay late so I don't pay late fees. I sent them {$110.00} for card payment. plus additional XXXX for {$1.00} short payment from XXXX. So now i paid both monthly payments on time an they want {$80.00} in late fees which they ad to the current payment. the treatment is criminal. that they ae not happy with the 17.5 % interest they want fees on someone that pays on time.
Frequently Asked Questions
What is Complaint #5054415 about?
Complaint #5054415 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2021-12-29T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.