Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5054268
Complaint Overview
Complaint ID: 5054268
Company: Western Union Company, The
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Fraud or scam
State: North Carolina
ZIP Code: 27704
Date Received: 2021-12-29T12:00:00-05:00
Date Sent to Company: 2021-12-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX, I made a money transfer using western union for the amount of {$120.00} and a tax of {$2.00} for the transaction. This transaction was made to be delivered into the receiver bank account in XXXX ( XXXX XXXX XXXX ). The receiver 's name is XXXX XXXX XXXX. Western Union told me that the money will be paid into the receiver 's bank account by XXXX. On XXXX, the money was not still available in the receiver 's bank account as promised by western union. I called western union on XXXX, they gave a case number ( XXXX ) and asked me to wait for 24-48 hours that the money will be available. Up to this point, anytime I called any of western union 's phone numbers ( XXXX, XXXX ), they keep dropping my calls. The money was met to be used to pay rent in XXXX and the receiver is about to lose their home. Please, I need an urgent solution to resolve this problem caused by the western union. Also, the tracking number ( XXXX ) is XXXX gave to me by western union.
Frequently Asked Questions
What is Complaint #5054268 about?
Complaint #5054268 was filed against Western Union Company, The regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-12-29T12:00:00-05:00.
How did Western Union Company, The respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Western Union Company, The?
Yes, visit the Western Union Company, The company profile at readthecomplaint.com/company/western-union-company-the to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.