Mortgage -- Closing on a mortgage -- Complaint #5053706
Complaint Overview
Complaint ID: 5053706
Company: Truist Financial Corporation
Product: Mortgage
Sub-Product: Home equity loan or line of credit (HELOC)
Issue: Closing on a mortgage
State: North Carolina
ZIP Code: 28112
Date Received: 2021-12-29T12:00:00-05:00
Date Sent to Company: 2021-12-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am refinancing my home ; my current mortgage company is XXXX XXXX ... .it just so happens my closing attorney office is XXXX XXXXXXXX XXXX XXXX XXXX NC XXXX not related ) I am financing with XXXX XXXX ... my contact is XXXX XXXX XXXX his number is XXXX .... My closing was supposed to happen 3-4 weeks ago ... .my closing attorney says Suntrust Bank ... has a 2nd lien on my house... home equity line from 10-11 years ago... My mortgage was with Suntrust back then and was sold to XXXX XXXX ( above ) which is about {$94000.00}...... I do not owe Suntrust any money related to a home equity... Did I ever have a home equity loan with them ; then the answer is possibily... but I would know if I owed them money .... My closing attorney has spoke to several people at Suntrust for the last couple of weeks. Depending on who you talk to at Suntrust and what day ; the lien is cleared and other times they think I owe money but do not know how much????? My contact and attorney have worked there butts off; trying to get this resolved for about 3-4 weeks... YOu know how much time it takes ; all the information ; needed by the finance company to get this done. Its a nightmare! Suntrust has now managed to cause me to pay a higher interest rate ; due to there imcompetentence. I was advised by XXXX XXXX at XXXX XXXX, rates will go up Thursday... They have locked in my rate for numerous weeks; emailed ; left messages with Suntrust to no avail!! Now rates are going up after having 3-4 weeks to give a definitive answer to the supposed home equity line. Please help me with this if possible ... .forgot to mention..I was told I did not have to make a XXXX mortgage payment ; now I '' m late on XXXX payment ... entire loan would have been paid last week of XXXX if Suntrust would have done there job Thank you
Frequently Asked Questions
What is Complaint #5053706 about?
Complaint #5053706 was filed against Truist Financial Corporation regarding Mortgage specifically about Closing on a mortgage. It was received by the CFPB on 2021-12-29T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.