Checking or savings account -- Managing an account -- Complaint #5053489
Complaint Overview
Complaint ID: 5053489
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: Texas
ZIP Code: 752XX
Date Received: 2021-12-29T12:00:00-05:00
Date Sent to Company: 2021-12-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I did not have access to my account. When I finally had access to review my balance it was not the correct balance. I canceled card and filed a claim. It was over XXXX missing from my account. They closed the claim and said they would not be returning my money. I proceeded to go to file complaints with the police department. Wells Fargo is now saying they are sending it up to the executive office. I do not believe they will return my money. I believe it's just a stalling tactic. This money was directly deposited to the account from a government XXXX competition I receive from the military as I was an American soldier. They have insurance to cover this and still have not returned my money. I'm actually having to live in a XXXX XXXX at this very moment because they allowed my former boyfriend to steal my money. He beat me XXXX XXXX and mentally abused me for years. Now they allowed him to steal my money and cause me to live in a XXXX XXXX because I don't have my XXXX money.
Frequently Asked Questions
What is Complaint #5053489 about?
Complaint #5053489 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-12-29T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.