Credit card or prepaid card -- Problem when making payments -- Complaint #5053352
Complaint Overview
Complaint ID: 5053352
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Arizona
ZIP Code: 85392
Date Received: 2021-12-29T12:00:00-05:00
Date Sent to Company: 2021-12-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I called about the remittance slip on XX/XX/XXXX, a Capital One representative said that they recieved it without a check. I told them I used the remittace slip, Capital One rep said they do not accept those forms a payment. I called again on XX/XX/XXXX and a rep said they will not accept it and will see if they can send it back. I never recieved the returned remittance slip but I recieved a new remittance slip for the XX/XX/XXXX- XX/XX/XXXX billing cycle. I sent that remittance slip in via certified mail on XX/XX/XXXX because now when I call they say they never recieved any form a payment. On XX/XX/XXXX I was transfered to XXXX # XXXX who became upset when he did not understand the process and I informed him that I was told the slip was recieved and would be returned to me. He said it is not in the notes, I told him the notes were not correct, and with that he said that he was going to put the same incorect information in as well. I called back and spoke to XXXX who was very pleasant to speak to and was able to assit with a complaint on his end but I do not know what it said. So we have multiple remittance slips, none of them have been returned and nothing reflecting on the account.
Frequently Asked Questions
What is Complaint #5053352 about?
Complaint #5053352 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2021-12-29T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.