Mortgage -- Incorrect information on your report -- Complaint #5053047

Complaint Overview

Complaint ID: 5053047

Company: Ld Holdings Group, LLC

Product: Mortgage

Sub-Product: Conventional home mortgage

Issue: Incorrect information on your report

Sub-Issue: Account status incorrect

State: California

ZIP Code: 95476

Date Received: 2021-12-29T12:00:00-05:00

Date Sent to Company: 2021-12-29T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Consumer Narrative

I wrote to loandepot on XX/XX/XXXX to solve the issue that has been there for months! Here is a copy of the email I sent to them : .I am writing to request correcting my mortgage payment record in XX/XX/XXXX for account # XXXX ( Property address in XXXX CA XXXX ). Considering LoanDepot 's good reputation, out of my great trust, I engaged 3 mortgages refi with Loandepot agent XXXX XXXX XXXX ( XXXX ). In mid XX/XX/XXXX, the refi for these 3 accounts were successfully concluded. On Saturday, XX/XX/XXXX, XXXX XXXX XXXX wrote me with her team supervisor XXXX XXXX XXXX cc'ed ( Screenshot of the Email attached below ) informing that my loans were being sold. In early XXXX, in order to understand where things are, payment set up details, I called customer service. LoanDepot specialist XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX ; XXXX ) XXXX ext. XXXX ) answered my questions and told me that given these XXXX loans were sold, according to the Federal Law, there is a 60 day protection period for the accounts transfer, which means no late fee, no interests, no late payment record will be applied to my these accounts. He said it is perfectly fine to combine two months payment in one as long as its within the grace period and I dont " need to worry. To make sure what his advice is accurate, I found the Official Interpretation on Consumer Finance Regulation 1024. 33 ( c ) " Borrower payments during transfer of servicing '' quoted from consumerfinance.gov, ( Comment for 1024.33 - Mortgage Servicing Transfers | Consumer Financial Protection Bureau ( consumerfinance.gov ), which clearly verifies what I was informed by your specialist. In early XXXX, I then made all my 3 loan payments covered both XXXX and XXXX dues on the same day within 20 mins. I received system generated notifications showing all these 3 payments were received by LoanDepot on XX/XX/XXXX ( screenshot attached below ). And as expected, in the following month statements, there is no late fees nor penalties applied to these accounts since my payments were received within the grace period. ( Concerned account XXXX statement screenshot attached below ). Surprisingly, during a background check including credit report by my potential employer, it was found that this loan account # XXXX has a " late payment '' mark showing up in credit report agencies ' record. This error resulted in a significant decrease of my credit score and even more devastating, my employment process pending. I, therefore, request correction of this error and resolve this issue with the credit report agencies. I understand that this loan ( along with another one ) was sold to XXXXXXXX XXXX in XXXX. But the previous inaccurate record still is attached to my credit report. I absolutely can not afford this error to continue impacting my finances and my career in the year to come. Below is the originally email by loan agent XXXX XXXX : Inline image On Saturday, XX/XX/XXXX, XXXX XXXX PST, XXXX XXXX XXXX wrote : Hi XXXX, Your loan was sold and this is your new loan number and the servicers contact information. XX/XX/XXXX loanDepot XXXX XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX LOANDEPOT-XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX loanDepot XXXX XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX LOANDEPOT-XXXX XXXX XXXX XXXX XXXX XXXX Retail XX/XX/XXXX loanDepot XXXX XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX Retail the new servicer XXXX then try calling loanDepot customer service at XXXX, between the hours of XXXX XXXX and XXXX XXXX XXXX Please let us know if you have any questions. Thank you! Apply Now XXXX XXXX XXXX XXXX # XXXX Loan Consultant Icon ( XXXX ) XXXX office ( XXXX ) XXXX cell ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX | loanDepot XXXX XXXX XXXX XXXX XXXX XXXX XXXX, California XXXX XXXX XXXX State Licensing : CA XXXX # XXXX

Frequently Asked Questions

Disclaimer

This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

Related Pages

• Ld Holdings Group, LLC Company Profile
• Mortgage Complaints
• Incorrect information on your report Complaints
• California Complaints
• Company Rankings
• Company Directory
• Search Complaints