Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5052971
Complaint Overview
Complaint ID: 5052971
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Texas
ZIP Code: 76108
Date Received: 2021-12-29T12:00:00-05:00
Date Sent to Company: 2021-12-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My company performed several thousands of dollars of work on a vehicle owned by a Wells Fargo account holder, XXXX XXXX XXXX. Our investigation revealed the fact that XXXX XXXX is a state and federal convicted felon, XXXX XXXXXXXX, fraudster, identity thief and XXXX XXXX person. XXXX XXXX fraudulently disputed the sum of {$2300.00} on his Wells Fargo debit card. Wells Fargo found in our favor, however XXXX XXXX paid a Wells Fargo employee at the branch to reopen the claim. Wells Fargo unlawfully reopened the claim and ultimately unlawfully charged the funds back to my company XXXX XXXX XXXX. The actions of Wells Fargo violate XXXX Policy in that the claim was found in our favor and fraudulently reopened. We are attaching several pieces of evidence and invoices of work done.
Frequently Asked Questions
What is Complaint #5052971 about?
Complaint #5052971 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-12-29T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.