Checking or savings account -- Managing an account -- Complaint #5052641
Complaint Overview
Complaint ID: 5052641
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: New Jersey
ZIP Code: 07753
Date Received: 2021-12-29T12:00:00-05:00
Date Sent to Company: 2021-12-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/27 at approximately XXXX EDT. I pulled into the drive thru ATM machine located at the Wells Fargo at XXXX XXXX XXXX, XXXX XXXX, XXXX. I intended to withdraw {$450.00} out of my XXXX account, using my XXXX debit card. After I submit my pin and the withdrawal amount. A screen came up telling me to take my cash, however no cash was ever dispensed. A timer began telling me that if the funds were not pulled in that time then the cash would be taken and the transaction cancelled. Since no cash was ever dispensed the timer went to zero and the transaction was canceled. I tried to Input my debit card a 2nd time and after submitting my pin it instructed me that there was an error of some so sort and transaction could not be processed. I immediately checked my account history while still in the drive thru to see that {$450.00} was debited from my account. XXXX for the unreserved withdrawal and XXXX for atm fee. I had immediately contacted both XXXX and Wells Fargo in relation to the matter. XXXX : Please wait 24 hrs to verify that the pending status has been settled before submitting a claim Wells Fargo : You don't have an account with us we can not help as we do not service the ATM machines. You need to deal with your bank. 24 hours later the amount of {$450.00} had posted so I began my dispute process with XXXX to which was denied after 2 months of investigation. My complaint has been filed with the CFPB for XXXX and now would like to File this against Wells Fargo the operators of the fauly ATM that took my money and is denying any wrongdoing. Bank notes were finally supplied to me but that does not prove that {$450.00} did not come out on the following transaction. Simple ATM footage from that day would prove that no money was ever dispensed to me in the 5-7minutes I was in that line and I have identified a camera that sits right on the roof above that ATM. License Plate XXXX, XXXX XXXX XXXX XXXX. I will continue to file these claims until this matter is resolved.
Frequently Asked Questions
What is Complaint #5052641 about?
Complaint #5052641 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-12-29T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.