Vehicle loan or lease -- Problems at the end of the loan or lease -- Complaint #5039121
Complaint Overview
Complaint ID: 5039121
Company: American Honda Finance CORP
Product: Vehicle loan or lease
Sub-Product: Lease
Issue: Problems at the end of the loan or lease
Sub-Issue: Problem when attempting to purchase vehicle at the end of the lease
State: Hawaii
ZIP Code: 96734
Date Received: 2021-12-23T12:00:00-05:00
Date Sent to Company: 2021-12-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I have tried to work with Acura/Honda Financial Services many times on my issue. I have called multiple times and went into the dealership multiple times as well. My issue is they informed me when I went to buy the car they do not accept third party checks ie I could not use my XXXX XXXX XXXX, but had to either finance through Acura or a local credit union they had partnered with. My credit is XXXX and XXXX offers rates at 2.9 %, while Acura 's and the local credit union 's rates fluctuate between 4.5-6.8 %. This is insane and I do not understand how they can just change the rules and say they will not accept third-party checks!? This isn't stated in their leases. Why can't we finance through more beneficial means? Why/how can they force people buying their vehicle returns to use their XXXX banks? THIS WAS NEVER MENTIONED DURING THE LEASE PROCESS AND THEY SAID IT WAS A NEW POLICY. How can they just make up a policy and ban other banks, with better terms, from financing these vehicles? I am still the one buying it via a loan from a bank with better terms. This is DISHONEST and Acura/Honda Financial Services should be ashamed of themselves!
Frequently Asked Questions
What is Complaint #5039121 about?
Complaint #5039121 was filed against American Honda Finance CORP regarding Vehicle loan or lease specifically about Problems at the end of the loan or lease. It was received by the CFPB on 2021-12-23T12:00:00-05:00.
How did American Honda Finance CORP respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against American Honda Finance CORP?
Yes, visit the American Honda Finance CORP company profile at readthecomplaint.com/company/american-honda-finance-corp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.