Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5038899
Complaint Overview
Complaint ID: 5038899
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: North Carolina
ZIP Code: 280XX
Date Received: 2021-12-23T12:00:00-05:00
Date Sent to Company: 2021-12-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I originally filed a claim with Wells Fargo on XX/XX/21 to report a case of fraud/scam and blackmail. In this case, which happened on the evening of XX/XX/21, the perpetrator obtained what could be deemed as defamatory material and threatened to use that information as leverage against me and to send other things to employers and family unless I were to pay a certain amount. They made me use XXXX to transfer the funds. I wanted to transfer to leave the immediate situation so that I would have time to file a report with the authorities. I have submitted a report of the situation to the FBI 's XXXX branch for Internet-related crimes. I will attach those documents with some sensitive material removed for privacy 's sake. After taking proper steps to alert the authorities, I went to Wells Fargo to hopefully get the transaction reversed, however, I received a very vague statement which seems the claim to refund or reverse the {$500.00} ( one {$200.00} and one {$300.00} ) transfer was denied. I received two forms in the mail stating that Wells Fargo was looking into the matter, dated XX/XX/21, and two follow-up forms dated XX/XX/21. Those are attached for reference as well.
Frequently Asked Questions
What is Complaint #5038899 about?
Complaint #5038899 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-12-23T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.