Vehicle loan or lease -- Problems at the end of the loan or lease -- Complaint #5038417
Complaint Overview
Complaint ID: 5038417
Company: Ally Financial INC.
Product: Vehicle loan or lease
Sub-Product: Lease
Issue: Problems at the end of the loan or lease
Sub-Issue: Problem when attempting to purchase vehicle at the end of the lease
State: Ohio
ZIP Code: 44077
Date Received: 2021-12-23T12:00:00-05:00
Date Sent to Company: 2021-12-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have tried to call the Ally bank multiple times to see what is causing the lease buyout from being completed. The money was already accepted by Ally Bank on XX/XX/XXXX and the title has already been transferred. I have never once received a call back from a supervisor or when requesting a call back from them. If they have called they've never left a voicemail so I know it's even them calling. I filed a XXXX complaint to try and get some attention to my situation and still nothing. They have now reported to the credit agencies that my account is past due even though they have the money for the buyout and the title has already been transferred.
Frequently Asked Questions
What is Complaint #5038417 about?
Complaint #5038417 was filed against Ally Financial INC. regarding Vehicle loan or lease specifically about Problems at the end of the loan or lease. It was received by the CFPB on 2021-12-23T12:00:00-05:00.
How did Ally Financial INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Ally Financial INC.?
Yes, visit the Ally Financial INC. company profile at readthecomplaint.com/company/ally-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.