Mortgage -- Trouble during payment process -- Complaint #5036107
Complaint Overview
Complaint ID: 5036107
Company: Everbank, National Association
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Florida
ZIP Code: 33173
Date Received: 2021-12-22T12:00:00-05:00
Date Sent to Company: 2021-12-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have flood insurance and have submitted proof to the mortgage company TIAA and XXXX and they continue to add forces placed flood on my escrow. I have tried over 8 times to correct it and nothing gets done.
Frequently Asked Questions
What is Complaint #5036107 about?
Complaint #5036107 was filed against Everbank, National Association regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2021-12-22T12:00:00-05:00.
How did Everbank, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Everbank, National Association?
Yes, visit the Everbank, National Association company profile at readthecomplaint.com/company/everbank-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.