Vehicle loan or lease -- Problems at the end of the loan or lease -- Complaint #5036094
Complaint Overview
Complaint ID: 5036094
Company: Tesla, INC.
Product: Vehicle loan or lease
Sub-Product: Lease
Issue: Problems at the end of the loan or lease
Sub-Issue: Excess mileage, damage, or wear fees, or other problem after the lease is finished
State: Georgia
ZIP Code: 30092
Date Received: 2021-12-22T12:00:00-05:00
Date Sent to Company: 2021-12-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Car leased from Tesla leasing for 2 years and lease extended by another 6 months. Appointment made as per instructions to return the leased car on XX/XX/2021 XXXX car, odometer reading was taken at Tesla dealer site, handed back both keys. Had me sign a paper but never got any confirmation copy of returned vehicle paper. Asked about the final paperwork confirming return and was told Tesla Lease would be touch as the place of return was just the Tesla dealer store. Had made the full XXXX payment from XX/XX/2021 but returned car on XX/XX/2021. Impossible to get anyone on the Tesla lease phone, so sent multiple emails asking about refund on excess paid. Was informed that since I did not upload inspection photos, they were waiting for dealer to do that. Nowhere was it mentioned I needed to upload inspection photos when appointment was made to return the leased car. Dealer could have done it at the time car was returned but nothing was done, except key taken back, odometer reading jotted down, and a form that I had to sign. Kept continuing to get bills to pay lease amount for XX/XX/2021 due XX/XX/2021. A couple of days ago received a bill from Tesla lease saying I owed alomst a {$1000.00} for wear & tear. No explanation, no breakdown of costs and why. Emailed asking for details. Was informed a breakdown saying a key was missing and for replacement of all tires and rims. Upon stating & insisting both keys were returned, they agreed to take off the {$25.00}. I have asked for copies of the photos based on which I am being charged the wear & tear... .something that should have been sent with the bill as proof! The photos were sent but what is the proof these are from the car I returned. This is the reason the inspection, photos and paperwork needed to be done while I was present when I returned the car! Today my account for the already returned vehicle shows it was returned XX/XX/2021 and now the balance is at {$1300.00}! Am being charged for XXXX lease payment too while the car was returned on XX/XX/2021. It has been an absolutely frustrating experience returning the leased vehicle, with getting someone to look at all the information and provide a resolution. Plus all the extra charges which had never been mentioned nor the process completed properly, so no proof for the customer. Intentional? Much as the experience was so smooth, easy, courteous at the time of doing the lease, it was the worst for returning a lease! Tesla lease seems to be trying to rip customers off, and especially where my vehicle mileage on return was well below the allowed limit and where the car had been kept in a good condition. Never again will I lease from Tesla Lease and will inform all I know to also not to do the same!
Frequently Asked Questions
What is Complaint #5036094 about?
Complaint #5036094 was filed against Tesla, INC. regarding Vehicle loan or lease specifically about Problems at the end of the loan or lease. It was received by the CFPB on 2021-12-22T12:00:00-05:00.
How did Tesla, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Tesla, INC.?
Yes, visit the Tesla, INC. company profile at readthecomplaint.com/company/tesla-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.