Money transfer, virtual currency, or money service -- Wrong amount charged or received -- Complaint #5035512
Complaint Overview
Complaint ID: 5035512
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Wrong amount charged or received
State: Washington
ZIP Code: 98029
Date Received: 2021-12-22T12:00:00-05:00
Date Sent to Company: 2021-12-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I store my money in coinbase wallet with amount of XXXX and those money was unauthorized to send to a unrecognized entity in XXXX XXXX XXXX. The XXXX token it was sent to is XXXX. This fraud stolen was happening without any notice/alerts and my money is totally stolen. I have contacted coinbase wallet customer service and they said there is no way to revoke this transaction.
Frequently Asked Questions
What is Complaint #5035512 about?
Complaint #5035512 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Wrong amount charged or received. It was received by the CFPB on 2021-12-22T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.