Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5034765
Complaint Overview
Complaint ID: 5034765
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Alabama
ZIP Code: 366XX
Date Received: 2021-12-22T12:00:00-05:00
Date Sent to Company: 2021-12-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX I received a call from Wells Fargo stating that someone in Texas tried to use my debit card info to buy {$650.00} worth of things on XXXX and they stopped it but did not stop a {$1000.00} transaction made with XXXX, they proceeded to tell me the steps to reverse the funds by going into my Wells Fargo app and going to XXXX to refund the money, " note I have never used XXXX before and did not know what it done '' they then told me to put my email address in and the amount that the people took and write refund so they knew it was a refund I did so and then immediately knew I just got scammed for real, they lady I talked to used wells fargos phone number and lingo and stole money from me, I immediately called wells fargo and they said there's nothing they can do I have exhausted all resources to get my money back. Wells Fargo has been disrespectful the entire time and won't give me any answers
Frequently Asked Questions
What is Complaint #5034765 about?
Complaint #5034765 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-12-22T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.