Mortgage -- Trouble during payment process -- Complaint #5034617
Complaint Overview
Complaint ID: 5034617
Company: Platinum Home Mortgage Corporation
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Wisconsin
ZIP Code: 542XX
Date Received: 2021-12-22T12:00:00-05:00
Date Sent to Company: 2021-12-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I contacted Platinum home lending in XX/XX/2020 to have my property appraised to have my mortgage insurance removed since I feel our home has 20 % or more equity. They denied my request twice claiming I did not qualify because of late payments. There was never any lates on my account due to us paying late. Lender has applied payments from someone elses account to ours and then reversed payments all without ever contacting us. When they reversed the payments it made the account show payments was late because they applied our payments as future payments but they did not revise our payments to complete the payments they reversed. After fighting with them it was moved to management ( XXXX XXXX ) which could see it was there fault. They finally approved my loan to have an appraisal done in XXXX. We promptly paid for the appraisal on XX/XX/XXXX. A week later we received a email requiring a list of improvements done to the house which we replied same day showing {$120000.00} in recent renovations to the home. We confirmed at the end of XXXX that they did receive the list of upgrades and that everything was in place. They claimed the appraisal company was just backed up but would be in contact soon. I spoke with XXXX mid XXXX since we received no contact. She checked and said they are still just backed up. I have left 3 messages with XXXX and have received no reply in the month of XXXX. Its been 2.5 months since we paid for an appraisal and we have not even been contacted. We have been paying over {$270.00} a month more in MI then we should need to for 5 months because of them delaying this. This is abusive behavior and causing financial harm to me because of the delays.
Frequently Asked Questions
What is Complaint #5034617 about?
Complaint #5034617 was filed against Platinum Home Mortgage Corporation regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2021-12-22T12:00:00-05:00.
How did Platinum Home Mortgage Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Platinum Home Mortgage Corporation?
Yes, visit the Platinum Home Mortgage Corporation company profile at readthecomplaint.com/company/platinum-home-mortgage-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.