Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #5031651
Complaint Overview
Complaint ID: 5031651
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
State: California
ZIP Code: 92708
Date Received: 2021-12-21T12:00:00-05:00
Date Sent to Company: 2021-12-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Last week, my brother sent money to my Venmo account to repayment me back for the money that he borrow XXXX cash from me back in XXXX. Venmo has previously closed my account due to violation of their term of service without any explanation of what I violated back in XXXX. So, I closed the account and open a new account but was hitted with same violations when I tried to enter my bank account to make a transfer. Once again, Venmo provided no explanation for why they flagged my account again and they deactivated my account with money still in there unabke to transfer it out or send it back to the sender. I believe this is highly unethical and should be looked into. Both my brother and I are out the money.
Frequently Asked Questions
What is Complaint #5031651 about?
Complaint #5031651 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2021-12-21T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.