Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #5030699
Complaint Overview
Complaint ID: 5030699
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
ZIP Code: XXXXX
Date Received: 2021-12-21T12:00:00-05:00
Date Sent to Company: 2021-12-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My paypal account was closed for no reason. They said they can't help me about it and are not able to tell me as to why, you can check the screenshot of their email, saying " there is no further detail I can provide ''. I am not sure if this is a mistake as I assume it has to be because I already gave them what they're asking to resolve the matter, I gave my National ID, my transactions but they still limit my account. They will freeze all my assets up to 180 days. I am so frustrated because all of that money is from my own pocket. I remember I could file a complaint here as I feel they are not doing their job properly and I have used paypal so many times and some transactions didn't end up limiting my account, I don't know what basis they have for doing this. What happened to me affects me and also my family here in the XXXX and as we are about to spend my funds for XXXX but now I can't even spend a single cent. I shouldn't beg anyone to give my own money back because I have all the right from it. My email linked to my paypal is this - XXXX. Thank you so much.
Frequently Asked Questions
What is Complaint #5030699 about?
Complaint #5030699 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2021-12-21T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.