Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5030150
Complaint Overview
Complaint ID: 5030150
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Texas
ZIP Code: 766XX
Date Received: 2021-12-21T12:00:00-05:00
Date Sent to Company: 2021-12-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I RECEIVED A CALL FROM WELLS FARGO FRAUD PROTECTION ON XXXX XXXX, XXXX ASKING IF I AUTHORIZED A CHARGE FOR {$500.00} IN MY CHECKING AND {$200.00} IN MY SAVINGS. I REPLIED NO. THEY SAID THEY WOULD SEND ME A TEXT WITH A CODE TO READ IT BACK TO THEM. ONCE I DID, I ASKED WHAT HAPPENS NEXT AND THEY HUNG UP. I IMMEDIATELY CALLED WELLS FARGO TO REPORT THE FRAUD AND GOT TWO CLAIM # 'S. THEY SAID IT WOULD TAKE 7-10 BUSINESS DAYS FOR THEM TO INVESTIGATE. THEY GAVE ME NEW ACCOUNT FOR CHECKING AND SAVINGS AND SET UP PASSWORD AND USER ID. MONEY WAS TRANSFERRED TO NEW ACCOUNTS AND ON THE 7TH THE TRANSACTIONS WENT THROUGH XXXX. THIS COULD HAVE BEEN STOPPED BUT THEY LET IT GO THROUGH AND NOW THEY DON'T WANT TO GIVE ME MY {$700.00} BACK. THIS WAS ALL THE MONEY I HAD SAVED FOR MY XXXX GRANDCHILDRENS XXXX. I HAVE BEEN A CUSTOMER SINCE XXXX. THEY SHOULD BE PROTECTING ME, NOT THE XXXX
Frequently Asked Questions
What is Complaint #5030150 about?
Complaint #5030150 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-12-21T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.