Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5029768
Complaint Overview
Complaint ID: 5029768
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: New York
ZIP Code: XXXXX
Date Received: 2021-12-21T12:00:00-05:00
Date Sent to Company: 2022-01-24T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/XXXX, I reported to Capitol one about some fraudulentcharges to my credit card. Most purchases were in the teens so I did not spot any false charges ... Total {$640.00}. Case # XXXX. They told me that they would investigate. Two weeks later they told me that they only issue one credit card and I was accusedof making those fraudulent purchases. I told them that I did not make those purchases and that I have never stepped inside that store. ( XXXX XXXX, XXXX XXXX XXXX XXXX XXXX ) at XXXX XXXX XXXX XXXX XXXX XXXX in XXXX. XXXX. Capitol one Manager ( XXXX ) was rude and just kept accusingme of being dishonest. I contacted the police on XX/XX/XXXX to police officer XXXX shield # XXXX, but all they did was bounceme from one precinct to another. Police complaint report # XXXX. With my other credit cards any time I made a purchase, The place of business would require my ID or my PIN number, So I do not understand how these fraudulentcharges happened.I feel that Capitol one are at fault and are negligent and wonder if this has happened to other cardholders.Thank youXXXX XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #5029768 about?
Complaint #5029768 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-12-21T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.