Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5027617
Complaint Overview
Complaint ID: 5027617
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: New Jersey
ZIP Code: 07083
Date Received: 2021-12-20T12:00:00-05:00
Date Sent to Company: 2021-12-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
*Below description. Also see attached supporting docs, please* I went to XXXX XXXX XXXX in XXXX XXXX NJ on XX/XX/21 around the times of XXXX with my girlfriend. I might have had my credit card on the bar next to the running tab when I was ready to pay. When I went to close out my tab, the bartenders told me that the man across the bar took care of our tab so I didn't use my credit card. I only gave the bartenders a {$20.00} cash as tip. When I looked at my statement the next month, it had {$300.00} charge from the XXXX XXXX for that same day. I opened up a claim with my bank, Wells Fargo. After an investigation, Wells Fargo said the charge was authorized because the EMV Chip was used. I said that the charge wasn't authorized by me and reopened the case, giving them more info- I had my card out on the bar when i was ready to pay, which I hadn't told them before. After a second investigation, Wells Fargo came to the same conclusion. I opened the case again because I definitely didn't authorize this purchase and am still trying to get this money back. I had contacted the XXXX XXXX in the meantime to get any evidence that I could. They said they no longer had anything like a picture of the signature or any other evidence because it happened over a month ago and they didn't keep records for that long. Police report was also filed with all this info and sent to Wells Fargo.
Frequently Asked Questions
What is Complaint #5027617 about?
Complaint #5027617 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-12-20T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.