Debt collection -- Attempts to collect debt not owed -- Complaint #5027121
Complaint Overview
Complaint ID: 5027121
Company: Allied Collection Services, INC. (Nevada)
Product: Debt collection
Sub-Product: Other debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours
State: Georgia
ZIP Code: 31909
Date Received: 2021-12-20T12:00:00-05:00
Date Sent to Company: 2021-12-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I bought a pre-paid XXXX phone ... ..NO CONTRACT and NO AUTHORIZATION to auto-deduct payments from my checking account. XXXX was the XXXX number assigned to my device. Again, this was a PRE-PAID cell service. I had paid PRIOR to every month using my debit card. After a while, I noticed on my bank statement that XXXX was illegally auto-deducting money from my account WITHOUT my knowledge or approval. In addition, the amount that XXXX began illegally auto-deducting from my checking account was significantly more than the advertised, quoted, agreed upon monthly pre-paid payment. After noticing, I tried several times to cancel my service via the XXXX app. The app was not working correctly, so I called XXXX and spoke with a lady ( XXXX representative ) about my unfortunate experience. I was very upset and made it clear that I would no longer use XXXX because of the illegal auto-deductions and overcharges. I made it very clear that I wanted a refund for the overcharges, my Sprint account ( phone number ) to be closed immediately, and the illegal auto-deductions to STOP. Per our conversation, she agreed to close my account ( phone number ) immediately, but couldn't authorize a refund for the overcharges. She then stated that another XXXX representative would call me within a few days to talk about the 'refund ' part of my request/statement. I never received that call. I did however notice that XXXX stopped making the illegal auto-deduction withdrawals from my checking account. Unfortunately, many months later, I discovered via XXXX XXXX that XXXX sent my account ( phone # ) to collections with a bogus balance. I do not believe I'm the only victim.
Frequently Asked Questions
What is Complaint #5027121 about?
Complaint #5027121 was filed against Allied Collection Services, INC. (Nevada) regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2021-12-20T12:00:00-05:00.
How did Allied Collection Services, INC. (Nevada) respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Allied Collection Services, INC. (Nevada)?
Yes, visit the Allied Collection Services, INC. (Nevada) company profile at readthecomplaint.com/company/allied-collection-services-inc-nevada to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.