Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #5023562
Complaint Overview
Complaint ID: 5023562
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
ZIP Code: XXXXX
Date Received: 2021-12-19T12:00:00-05:00
Date Sent to Company: 2021-12-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, it came as a shock to me when Paypal banned my personal accounts under the suspicions of fraudulent activity which I believe has no basis since I'm the only authorized user and owner of my verified accounts, because I transfered {$780.00} from the Paypal I created in XXXX to the one I use here in XXXX and spent it shortly after, it was marked as a risky transfer. I was planning to transfer all my funds here since I can't use the account I created back in XXXX. I'm XXXX citizen and I'm currently residing in XXXX, and thus I can only use one account and no longer wish nor intend to use the other since I'm no longer physically present in XXXX nor can I travel there due to XXXX travel restrictions in XXXX. I have been using Paypal since XXXX. I created my Paypal account here in XXXX since XXXX and was planning to transfer all my funds from the one in XXXX to the one here in XXXX so I can spend money and shop online, and send to family and friends. The permanent limitations will greatly impact and hurt my chances of getting paid as a freelancer in the future since most platforms where I am registered at require PayPal, also it will cause me a financial loss, block me from receiving money from family and friends abroad, and from sending to them as well. I have a sibling who is XXXX citizen living in XXXX, and planning to send some money to her next year. Also it could prevent me from shopping online since the better security Paypal offers when shopping online gives PayPal my full trust and makes it my main chosen method of payment.
Frequently Asked Questions
What is Complaint #5023562 about?
Complaint #5023562 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2021-12-19T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.