Checking or savings account -- Managing an account -- Complaint #5022073
Complaint Overview
Complaint ID: 5022073
Company: BMO Bank National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Arizona
ZIP Code: 85053
Date Received: 2021-12-18T12:00:00-05:00
Date Sent to Company: 2021-12-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/17 I found out my BMO Harris checking had been charged double for what was a scam on my debit card. I purchased a XXXX for a spa in XXXX after it was secured paid for and booked an appointment the location changed to XXXX XXXX. The XXXX then showed the XXXX location no longer taking appointments. I explained to the merchant it was misleading she told me Id be refunded for trying twice {$55.00}. She then never issued a credit and proceeded to charge me twice on the XXXX and the XXXX. BMo did nothing for me to prevent the charge from going thru even after thoroughly explaining the scam or error. I will have to dispute this {$110.00} now and may not receive the money back. Merchant is no longer available for me to talk to. BMO closed at noon and pushed me off the phone no solution given just let it charge me.
Frequently Asked Questions
What is Complaint #5022073 about?
Complaint #5022073 was filed against BMO Bank National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-12-18T12:00:00-05:00.
How did BMO Bank National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against BMO Bank National Association?
Yes, visit the BMO Bank National Association company profile at readthecomplaint.com/company/bmo-bank-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.