Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5021326
Complaint Overview
Complaint ID: 5021326
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: California
ZIP Code: 91501
Date Received: 2021-12-17T12:00:00-05:00
Date Sent to Company: 2021-12-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Scammers had stolen the identities of several individuals one of which was my friend. I was prompted and encouraged to invest in cryptocurrency by my friend thinking it is actually hee. Little did I know I was being scammed and they somehow were bridging my money transfers to themselves and my money was never being invested in those websites or apps. They were directly stealing it and when I asked for a withdrawal they bribed me for more money. I have never fallen for such scams, but because they had stolen and hacked my friends identity, I thought my money was safe. Especially since the websites seemed legit. The following are the websites : XXXX XXXX XXXX XXXX XXXX XXXX I used changelly via XXXX to purchase the bitcoin but my money was being wired elsewhere and stolen. Since XXXX is an legitimate website, I did not think my money was disappearing. Later my friend was able to get the identity back and sent me a conversation the scammers were having with the fake accounts about scamming me. I took this case to Wells Fargo but they did not get my money back. There was several transactions made to the wallet number XXXX Then, the scammers tried stealing my identity and were constantly trying to log into my personal accounts, especially virtual wallets to get full access. Wells Fargo did absolutely nothing about this claim. A total of $ XXXXwas wired and stolen. I have attached a video of the scammers having a conversation. The video was screen recorded by my friend once she got her identity back. The conversation is between her and another account the scammers have hacked which belongs to a young mom. Notice the voice of the scammers are of men with heavy accents and those voices do not belong to either of the ladies. I have also attached two videos of the conversation I was having with my Friend whose identity had been stolen and I did not know. I attached another conversation with the scammers who had stolen the young moms identity ( again of which I was clueless ).
Frequently Asked Questions
What is Complaint #5021326 about?
Complaint #5021326 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-12-17T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.