Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5020909
Complaint Overview
Complaint ID: 5020909
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: California
ZIP Code: 90038
Date Received: 2021-12-18T12:00:00-05:00
Date Sent to Company: 2021-12-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have been a victim of financial fraud and identity theft. I was scammed, the suspect had access to my ID, social security. I reported to my bank, Coinbase, police Federal Trade Commission and FBI IC3. I have lost total of {$52000.00} which $ XXXX of the total was transferred from my XXXX XXXX to Coinbase, The first transaction was on XX/XX/2021 to Coinbase for {$30000.00} The second transaction was on XX/XX/2021, also to Coinbase for {$20000.00}. The funds were sent to Coinbase and subsequently transferred to two separate third-party digital wallets without any warnings about potential fraudulent activity in relation to said digital wallets. The digital wallets belonged to scam cryptocurrency platforms/organizations. I have not receive the service or protection that was promised or described by Coinbase LLC nor XXXX XXXX I have tried to contact Coinbase to dispute these transactions but was ignored and not offered any assistance. XXXXXXXX XXXX is not willing to investigate further or to recover my money.
Frequently Asked Questions
What is Complaint #5020909 about?
Complaint #5020909 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-12-18T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.