Credit card or prepaid card -- Trouble using your card -- Complaint #5020717
Complaint Overview
Complaint ID: 5020717
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-Issue: Can't use card to make purchases
State: New York
ZIP Code: XXXXX
Date Received: 2021-12-17T12:00:00-05:00
Date Sent to Company: 2021-12-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
When I opened accounts with Capital One Bank, Capital One had incentives like balance Transfers, or low interest on purchases etc. I used my accounts, paid them off to a XXXX balance and earned an {$30000.00} credit limit. on account ending in XXXX. This account was not used for a while. Capital One sent me a notice that they wanted me to use this credit card account. When I tried to use this account to make purchases and this credit account was declined several times. I then contacted Capital one and their representatives told me that there are restrictions limiting the use of this account. Then there was a security breach on the account, restricting me further. Capital one then lowers the credit limits from {$30000.00} to {$10000.00} credit limit. I then received a red flag from XXXX ( XXXX ) telling me that Capital One had a security breach. I then received XXXX notices from Capital one ( crediXXXX Wise ) that my credit scores have changed from all three bureaus, losing several credit score points from each onXXXX. This happened all because of Capital one lowering my credit limit from {$30000.00} to {$10000.00}. It seems that the more business I gave Capital one the more they punish t me. I guess this is the way Capital One likes to do business. Shame on Capital One.
Frequently Asked Questions
What is Complaint #5020717 about?
Complaint #5020717 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Trouble using your card. It was received by the CFPB on 2021-12-17T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.